CVS Caremark Reviews and Complaints

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CVS Caremark Reviews

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  • Horrible and bad for your health

    Prescriptions are late. Don't cover prescriptions the majority of the time. Closed on weekends, cannot find what they will cover. Will not send out remaining part of prescription if you do not have 3 months worth left. Send out the cheapest brand of the month so that you do not receive the same pills each month. Have had to pay for prescriptions out of pocket because their 3 month rule, needed prescription for 4 months, would not cover last month unless doctor gave me another 3 month prescription. I have never had so many problems. I have had to make doctor visits due to this company. More...
    unhappy78's Picture   unhappy78    0 Comments   Comments
  • Great addition to the team # 1507

    Ok i have been a loyal customer to the cvs pharmacy on vegas valley and hollywood for quite some time, and love the pharmacy team. But recently they added a technician, Shawn who has just wowed myself, my husband and several other patients i know of that live in my neighborhood. He has shown me in the short time his genuine care for helping patients, his willingness to go above and beyond to help, and just how effortless everything i see him do is.Myself and others have seen him turn upset customers into smiling faces as they leave thanking shawn by name, even customers not feeling well... More...
    snowandsun65's Picture   snowandsun65    0 Comments   Comments
  • Terrible delivery service

    I have new insurance and had to switch to the CVS Specialty mail order to get two medications. The first time using it took forever to get it set up because there were missing information and no one bothered to contact me. I even had my regular pharmacist call to get it straightened out. I ended up missing a few doses. The medication that I take can not be missed for any reason. I was supposed to have a delivery yesterday and I get home from work to find nothing waiting for me. I called and was told that the post office intercepted it rather than it go ups like normal. I am already one day... More...
    (Delivery Services)
    fatgirltr's Picture   fatgirltr    0 Comments   Comments
  • No service

    With over 10 years of great service with Prime Mail Blue Shield changed my mail order prescription provider to CVS/caremark. First they sent only 2 of my 3 maintenance medications. When I called they did not know the reason and assured me they would send out the missing prescription the next day by one day delivery at no extra charge. It never came. Two weeks later I got an emergency supply from local drug store as it was my heart meds and I had run out. When I finally got through to another person at CVS/caremark they had no idea why the order was not filled and they have no way of... More...
    (Medical, Dental Services)
    ronjmb's Picture   ronjmb    0 Comments   Comments
  • If you can-do not use CVS caremark

    I was referred to the CVS caremark pharmacy by my insurance company. Apparently this company was the only one that I could use to order my medications. I spoke with the representative on Friday January 27th around 2 pm EST. I placed the order for refill of my medications and was told that the medication was supposed to be delivered on Saturday. Luckily I called the caremark on Saturday myself to confirm the delivery. Otherwise I would have stayed home all day waiting for nothing. On Saturday I was told that there was a problem with my order and was told that someone would be calling me on... More...
    (Medical, Dental Services)
    polina's Picture   polina    0 Comments   Comments
  • billing department

    My account has been incorrect since September, 2015. Since my first prescription I have had a $10 co-pay through the drug manufacturer, however I am being billed $120-$150 per refill. I have called and written numerous times to try to get someone in billing to correct the mistakes, with no success. I am cut-off, put on hold and then cut-off, or transferred and cut-off. Every month when CVS/specialty calls me to refill my prescription I stress the fact I have a $10 co-pay, and every time I am assured I will only be billed $10. The departments don't talk to each other and they... More...
    (Medical, Dental Services)
  • Lost prescriptions and costs

    I've had so many issues with this ridiculous company it's not even funny. I was on the phone with person after person trying to resolve an issue with an adderall prescription that was lost? like 3 times! I honestly believe that someone there was stealing my medication. It got to be comically and eventually infuriating! Now I'm getting bills for my synthroid meds for $60 for 3 months when I can go to Walmart and get it for $6/month! Really? Our company chose to work with you?!? I'm so over the lack of customer service at CVS caremark. More...
    (Medical, Dental Services)
    kwbrab's Picture   kwbrab    4 Comments   Comments
  • City of Chicago fire fighters prescription benefits

    I experienced the worst customer service from someone named Dee yesterday who answers the phone in the customer service department of Cvs Caremark. She did not know how to use her computer, named the wrong drug that I requested, and kept me on the phone for 40 minutes. Someone like this should be transferred to custodial duties and not dealing with the seriously ill's medication issues. Please improve your service. It is enough to be the main caretaker for a parent, let alone to experience this time loss and incompetency. Cvs Caremark you should be ashamed of yourself. I will be... More...
    (Medical, Dental Services)
    SamanthA22's Picture   SamanthA22    0 Comments   Comments

    After not resubmitting my claim to the MS assistance program for additional payment CVS stuck me with a $908 bill. I have been paying on it every month since they messed up the rebill. Took my payments gladly then no warning sent my account to a Credit Management service with, no joke the WRONG AMOUNT DUE!!! Didn't even credit me my last payment & I have all the receipts of payments. Called to find out WTH & thanks for a heads up or why no one contacted me to negotiate other payments and I was on hold FOR OVER 25 MINUTES!!! then transferred to their voicemail...very convenient... More...
    (Medical, Dental Services)
    CVSCAPTIVE18's Picture   CVSCAPTIVE18    0 Comments   Comments
  • CVS refilled my child's script with a dose 7X more than he is prescribed.

    Just got back from CVS. They refilled my 7 year old who weighs 60 Adderall 5m script with a 30 mg capsule. It was a new refill and I was about to give it to my son this morning when I realized it was not the usual blue/yellow capsule but only yellow and larger. So when I looked at the bottle sure enough it was labeled 30mg not 5mg. I went to pharmacy and I was assured that it would have not been a lethal dose or even harmful to my little guy. I asked how can you give a person 6x the normal dose and it NOT be harmful! The reply by the clerk is we are going to refund your money and... More...
    rhartsfield's Picture   rhartsfield    0 Comments   Comments
  • Horrible Service!

    I recently was prescribed a new medication by my doctor to clear up an eye allergy caused by another medication I was taking. CVS Caremark would not allow the prescription to be filled because they wanted a prior authorization from the doctor. I called the doctor's office who stated they had faxed info to the pharmacy. When I called CVS Caremark to check on it it was told if the doctor's office faxed anything to them, "it's just not a priority." 10 days after the doctor visit I called CVS Caremark to follow up on it and was told they had denied the presciption... More...
    mrniceguy's Picture   mrniceguy    0 Comments   Comments
  • Absolutly hate!!

    I really hate CVS Caremark!!! I have spoken to representatives on numerous occasions and every one of the people I have spoken to have been horrible, unhelpful, and just plain rude. Ever since I started having to use them they have been nothing but trouble. For example: They force me to use their mail order service. I mailed in my prescription. I get an email a week later that they have received my order and will be processing it within 5 days. 2 weeks later I finally log into the stupid site to find that my order was canceled. They did not send me any communication whatsoever!!! The only... More...
    (Medical, Dental Services)
    cowgirl16ll's Picture   cowgirl16ll    0 Comments   Comments
  • Continually Deny Receiving Electronic Perspciptions

    My wife goes to a pain management doctor and has to regularly have prescriptions filled. When she gets prescriptions there are usually 3 or 4 separate prescriptions involved. For one of these drugs CVS/Caremark continually manages to not receive the electronic prescription. Isn't that just a coincidence! Their Customer Service people of course deny that they ever received the prescription for this particular drug. So in order to get this prescription filled my wife has to call Customer Service, listen to their denial about having received the prescription, and then call the... More...
    (Medical, Dental Services)
  • Worst Service Ever

    During February 2015, we decided to take advantage of what was described to us by a CVS/Caremark customer service representative as an offer whereas we pay only one co-pay for all of our diabetic supplies purchased at that time, instead of paying each item’s co-pay. We ordered our supplies through our regular pharmacy, NOT CVS, and were advised they could not run the offer through. We contacted CVS and were advised it must be the pharmacy not running the prescription correctly and have them do it again. After several such tries, we were advised the pharmacy could not run the... More...
    jtpete86's Picture   jtpete86    0 Comments   Comments
  • CVS Caremark Service is Horrendous!

    After great prescription service from Express Scripts, my new insurance required that I use CVS Caremark. The experience has been an absolute nightmare. Even what should be the simplest task like ordering a refill is a huge pain. After ordering and providing all information, I discovered my order was on hold until I called customer service to confirm the order. I called and had to provide all my information again. Unfortunately, this was one of my better experiences with CVS Caremark. More...
    JohnAtErie's Picture   JohnAtErie    0 Comments   Comments
  • horrible customer service

    Recently I had to go on a new medication and that's when all the problems started.My dermatologist gave me a starter kit to get started, while waiting for the insurance to give the approva.l in the mean time had a bad side effect and was taken off the medication. The problem then was the medication had already been sent to my local cvs.They our now saying I owe them my copay which is very expensive. I never took possession of the medication and it is just a pill .one would think they could put it back .why would I pay for something I can't use or never took possession of.Their... More...
    (Medical, Dental Services)
    RB1979's Picture   RB1979    0 Comments   Comments
  • Rebuild

    I live in San Bernardino CA and we are a low income town with the Railroad and air base closures in past. CVS in Rialto and San Bernardino have helped us survive and begin to thrive again. Get your insurance to recover your losses and go back to Baltimore MD. The other regular people need you. You must make money there because you invested there in the first place. It would be good PR to support the local town people and get more guards if you must. And faster lock down abilities. Martha Bartel 909888-0053 More...
    (Shopping, Chain Stores)
  • cvs could care less about you they love your money though

    this Company-nationwide-when they receive a prescription usually by e rx of fax-they fill it and charge all customers-they do not verify if the member is still on the medication-they send a robot call saying order received-now if the person has just gone to the doctor- they may assume it is the office renewing their rx for the year-if they are out of town and do not get the order received message-cvs caremark fills the rx wether it is correct or not and charges the individual-when the customer calls saying I am not even on this medication anymore or worse-you overdrafted my bank account-for... More...
    sickofripoffs's Picture   sickofripoffs    0 Comments   Comments

    I contacted CVS Pharmacy in Chesterton, Indiana, recently to inquire about the cost of a prescription I was given in the ER for a diagnosis of pneumonia and a pleural effusion. I was quoted a price of $655.00 for GENERIC Levaquin. It is interesting/maddening to note that the same prescription was $84.53 at K-Mart. There is no justification for the unbelievable/illegal practices of overpriced prescriptions, especially those that are routinely priced at a much lower rate by other local pharmacies. I currently have no insurance, but I would be willing to bet that even WITH insurance, their... More...
    (Medical, Dental Services)
    RamonaLLott's Picture   RamonaLLott    0 Comments   Comments
  • CVS/Pharmacy 721 W. South St. Freeport, IL. 61032

    Filled (4) prescriptions at CVS/Pharmacy in Freeport, IL. Total cost was $449.36. Upon further checking discovered I could purchase the EXACT same medications for $76 at Walmart or $26 at Shopko. Talked with CVS pharmacy and was advised they do not offer a price match or return. My lack of due diligence cost me bigtime. CVS Caremark settle a class action lawsuit by the FTC in 2012 for this same issue. The lawsuit even contained two of the meds I had filled by CVS. There pricing for those meds in the lawsuit are the same today as 2012. CVS is more than willing to settle for $5 million... More...
    Penske33's Picture   Penske33    0 Comments   Comments

    CVS Caremark Specialty pharmacy sent me a simponi injection, without checking wether or not my Simponi Cost care support, would cover the other $743.00 after my Primary B.C.B.S. They Quoted me my $5. copay, I paid it. As I have for the last 6 years. 3 weeks later I get a bill for $743.00 I'm now being denied my medication until this balance is paid. Cost care support had run out, so I'm held liable for the rest. Notification of the change in price came as the bill. So the next time I called they told me hey,it's going to be $743. if you don't get your Simponi cost care... More...
  • CVS Caremark violates HIPAA refusing to let me see my records

    If you are also having problems with CVS refusing you access to your medical records, please comment. I know there must be others and I'm trying to gather others like me. They have refused to provide me with my records which is in direct violation of HIPAA. I have been told by multiple reps that they "never" release records to customers. When they finally agreed to send records (which I have yet to receive), they would only send the correspondence (e.g. stuff I already have). This was after 3 reps told me my records were in the mail when they clearly had no intention of... More...
    (Medical, Dental Services)
    cidercat's Picture   cidercat    0 Comments   Comments
  • CVS Caremark Medical Equipment Prescription Refill DEMANDS

    I am a retired Letter Carrier. I carried mail for 28 years in Southwest Florida. My National Association of Letter Carriers, Health Benefit Plan mandates the use of CVS Caremark pharmacy. I am currently in the Denver area where there is the one and only CVS Caremark CarePlus pharmacy in all of Colorado. They have provided exemplary service for all my many medications. They however do not carry 'Medical Equipment', which the disposable needles necessary for my Diabetes management comes under. Medicare covers their portion, but CVS, every three months when I submit a refill request,... More...
    (Delivery Services)
    oobriano's Picture   oobriano    0 Comments   Comments
  • Rejected request for local prescription fill

    My wife's doctor left practice after wife got a 90 day prescription through mail order. When my wife called to get a refill they stated that she had to have a primary care doctor to get refills. Set appointment which was 30 days away because that was the closest time to get and my wife had 26 pills left. We requested a 30 day from the clinic to get her through till doctor could send to mail order. CVS/Caremark rejected at local pharmacy (NO CVS IN MY AREA). I requested an Urgent approval for a one time fill but ACCOUNT MANAGER DENIED THE REQUEST. The company would have a person... More...
    (Medical, Dental Services)
  • Don't care about their clients!!!!

    My wife is on a maintenance med. The doctor that she went to at a clinic left the practice right after my wife got her required 90 prescription. When my wife had a month left she called to get a refill and the clinic said she needed a new primary care doctor. Set appt (28 days) and she ran out of meds which have withdrawal problems. We requested a 1 month supply through CVS to get her through since new doctor would have to submit and the it is 2 to 3 weeks to get meds through CVS mail order. CVS rejected the request and basically said you have to use the mail order and you have to go... More...
    (Medical, Dental Services)
    jasondb74's Picture   jasondb74    0 Comments   Comments
  • Prescription Refill is a nightmare

    Been trying to get a prescription filled for over a month. Every time I call to see why it is put on hold I get a different rep with a different reason. Had me calling my dr office to redo prescriptions to have them all in and all for nothing. They need to train their people to where they actually know what they are talking about to save everyone a lot of headache. I will never use the mail order service again, what a joke. More...
    osby2717's Picture   osby2717    1 Comments   Comments
  • CVS Excellent Service

    I make weekly visits to CVS at Store # 4817. I am constantly greeted by Matthew ready to help, happy to see me using coupons, and am always greeted with a smile and how are you today mam. I have NEVER been in CVS where he was not happy. He deals with issues the same way. This is why I shop at CVS....EXCELLENT CUSTOMER SERVICE. Matthew needs to be reward for his excellent customer service! More...
    Cvsreviews's Picture   Cvsreviews    0 Comments   Comments
  • Refused to pay for my refill with no warning

    I have been on the same blood pressure medication for years. My doctor has me on this medication for a reason. Because it works best for me and the others do not. All of a sudden Caremark has decided this is not the best medication for me because there is no generic and they refused to pay for my refill. First.. YOU ARE NOT MY DOCTOR. Second.. If you have decided you don't want to cover this medication anymore the proper way to handle this is to let me know IN ADVANCE so I can visit my doctor and find a different solution. Instead you just deny and say too bad for you. I'm left... More...
    (Medical, Dental Services)
    Mellina50's Picture   Mellina50    0 Comments   Comments
  • not accepting my insurance anymore

    My client has had her prescriptions filled by CVS for 2 years now with the insurance she currently has, which is United Healthcare dual complete plan. Now, CVS pharmacy will not fill her prescriptions, saying they no longer take her insurance, She is almost out of a medicine she uses and now on top of trying to get that medicine she is now having to find another pharmacy. The lady who she dealt with was so rude and uncaring, telling her she needs to go to Walgreens now. I think you need to no the problems your company causes people when without warning that the insurance people have is no... More...
    (Medical, Dental Services)
    swtdebbie's Picture   swtdebbie    0 Comments   Comments
  • WRONG Dr on rx

    After a thoroughly frustrating phone conversation with “Rico”on (12/28/14 @8:50A.M), I tried to explain that CVS/caremark had placed the WRONG doctor on one of my prescriptions. Rico tried to tell me the previous company had it wrong. This was in fact WRONG!! I TOOK A SCREEN SHOT OF THE PREVIOUS COMPANIES RX BOTTLE AND SENT IT (with copies of scripts). They need to listen to us!!!! We are not retarded! We might be old, we may have problems, cameras and paper trails are our friends! This is critical, I want the correct physician of record in case there are any problems in the... More...
    (Medical, Dental Services)
    RForrest's Picture   RForrest    0 Comments   Comments
  • Cvs 4935 Arlington Ave indpls IN #3297

    I have been going to this CVS for quite some time. 3 months ago I had a script filled. Wai time 3 HOURS !! They said the pharmacists have other duties that are more important. I was scratching my head. The visit in November was 3 hr wait. I left. This month I went in to have my pain meds filled. I asked what was the wait time. They said it depends on the script. They looked at my script and told me for that script it would be 2 hour wait. They told me that it was a 30 day script which I told her it was a 28 day script. They said 2 hour wait ! This is not.l acceptable to me !! I... More...
    (Cable TV)
    Tiggerpets's Picture   Tiggerpets    0 Comments   Comments
  • CVS Caremark RX Mail Service- BAD SERVICE

    I am currently on DAY 8 without medication (montelukast,for asthma and allergies) and I submitted my RX renewal 19 days ago. Every time I called the service line, I was told my RX would ship- the first time, they were getting it to me in 4 days. the next call, (because I never rec'd my automated call it was shipping) there was no record of an order, and the rep called my dr and put them directly to the pharmacy line to set up the renewal. My DR called me back and said they told her they were shipping it overnight, with no charge to me. 2 days, no RX , (Nov 15th, 2014).I called again... More...
    weezer22's Picture   weezer22    0 Comments   Comments
  • CVS Caremark Horrible Service

    I have been trying to get my medications for a month. After I received a letter 2 weeks after I first placed my order, I was told there was a high deductible and a computer placed a call to my cell phone, that I never received. After a very heated discussion with someone at CVS, they assured me my order was being placed that day. 2 more weeks and ANOTHER letter saying there was a problem because there was a high deductible. Again I was told that a computer called my phone, and this was never done. I was assured my order would be shipped overnight and I would have it in 2 days. That... More...
    (Medical, Dental Services)
    plssax's Picture   plssax    2 Comments   Comments
  • CVS Pharmacy store 10055 employee being treated unfairly

    My name is Mickael Johnson and i currently work at the CVS Pharmacy on Richmond Rd. and i want to file a complaint on my store manager. I have been working at CVS for a year now and I come in on time i'm never late and I always come in when my store manager needs me which by the way her name is Tammie Echos sorry i failed to say that before I started .But let me just say i feel really disrespected and I feel like she doesn't like me at all when I first started here I was very pleased with my hours and how everything was going, but for the past couple months she has been only been... More...
  • Horrible Service

    My company switched from ExpressScripts to CVS Caremark this year - HUGE MISTAKE! I now pay twice as much and get worse service. I have been waiting 40 days for an autofill prescription. Since it didn't arrive on time I had to go into a local CVS. They charged me more for a 30 day supply than I paid for a 90 day supply! To add insult, staff at CVS Pharmacy is rude and inefficient. Praying my company changes back to ExpressScripts next year! More...
    (Medical, Dental Services)
    anetski57's Picture   anetski57    2 Comments   Comments
  • Bad service

    CVS Caremark mail order pharmacy is not a pharmacy you want to use if you value your life and want to keep your sanity! I have dealt with them for several years and the service keeps getting worse on a daily bases. A few years ago my doctor changed one of my prescriptions and CVS specialty called me to renew the old prescription and I told them I didn%u2019t need it and why. Five minutes later, they called the person listed as power of attorney and told them I had refused to refill a prescription and wanted their permission to refill it. The nerve of these folks but there is a lot more!... More...
    (Medical, Dental Services)
    jkarch's Picture   jkarch    0 Comments   Comments
  • Missing a& Incorrect Information

    I have had a problem every time I have tried to use your card. The phone service wont' put me through to a person. Your website won't let me see details about birthdates & address info on file which the Pharmacist states is incorrect and won't fill a perscription Their website is absolutely worthless. There is no way to correct my personal information whether by phone or on the website which won't even acknowledge that you cant access that info. I can't even get my employer to update and I'm paying for a service that in reality doesn't exist. What... More...
    TraneEngineer's Picture   TraneEngineer    0 Comments   Comments
  • Denial of medication which has been approved in previous years.

    CVS Caremark has over the past several years required Prior Authorization for my medication Provigil. I have no problem with this. There has been a pattern with this there request. They deny it, then I appeal it, and at the end of the appeal period they state that I meet the criteria. By their own admission they stated their approval. Nothing had changed from the beginning of the denial to their approval. However this year they decided to deny even after two appeals. They also stated this was my final appeal. Nothing in my policy states I have only two appeals. They stated I needed a... More...
    miffy2wake's Picture   miffy2wake    3 Comments   Comments

CVS Caremark Reviews By Product


CVS Caremark Comments

fleetwood says: (3 years ago)
I Went To The CVS At Laurel Ave. In Lufkin Texas There Was 5 Employees Working In The Pharmacy There Was A Lady Working The Drive Thru There Was It Was Backed Up. The Other 4 People Working In The Pharmacy Never Acknowledged The People Standing @ The Register One Black Headed Girl Was Busy Texting On Her Cell Phone. The Lady Working The Drive Thru Finally Came Over And Checked Us Out Leaving The Drive Thru Unattended After I Seen Her Name On My Receipt Her Name Is Terri. Thank You For Your Help Because The Other Employees Seemed Not To Care If We Got Waited On Or Not ....

CLINTON says: (5 years ago)

Trimax says: (5 years ago)
on the 9th of January doctor placed my order with CVS
here it is the 20th of Feb still no pills for my heart
and i constantly ge the run around sent in a check for them
and what do they do fill my wife perscription which was only a week ago and send me a letter telling my perscription has been placed on hold per me...WTF!!
im switching to walmart to get my perscription at least
i can talk to a person if its screwed up

bvd1223 says: (5 years ago)
Called two weeks before my presciption expired and was told it would go right out. After the first week I called again and was told it was "in process". After two weeks they sent the wrong drug, an allergy medicine, when I ordered a sleeping aid. I was told they would send a call tag for the wrong one but it could take 4-6 weeks for me to receive it. In the mean time they charged my credit card. Now they can't get the original sleeping aid correct and send me the wrong pill again. Very poor, no let me change that, NO customer service. And no one takes responsibility for their mistakes at Caremark.

matkrinic says: (6 years ago)
this place is ridiculous .... i feel like everytime i call i have to call back and no one and i mean noone knows what they are doing... and when someone tells you they are doing something they are not. you always have to call back to check... only to find out nothing was done... hold time is awful too.

lexus956 says: (6 years ago)
I purchased a wind resistant lighter from your store in Bradenton Florida. It failed as soon as I used it. I purchased a 2nd one and it failed. The store said I would have to deal with the manuf. I sent 2 notices to Ace Products USA PoBox2555 Hamilton Square N.J 08690. Never received any response. It seems to me the store should have handled this for me.

novodka11 says: (7 years ago)
Cvs Caremark Are crooks.
My med cost me $1.43 a month
When they convinced me to order a 90 supply thru them they billed my C/C $ 39.86 for a 90 supply almost 10 times more then retail.
I am going to dispute the charge and mail their pills back

Dann973 says: (8 years ago)
There is something wrong when a pharmacy has the ability to own a company that tells you how much medication you are to have. Our government needs to get involved. The government should not allow such a relationship to exist CVS Caremark can make sure if your medication is one that will net a greater profit to the pharmacy allow and control how much of which medication they will pay for. I know that CVS pushes you to buy by delivery which just happens though CVS. Also there is too much room for them to know which pharmacy that you are buying from and then base decisions on that. If you have any doubt about the integrity of the CVS chain just look up CVS Caremark on There is so much corruption it is unbelievable. I started looking into this after going to a CVS in my local town of Chatham, New Jersey and put a script in for a medication and CVS Caremark approved only 90 pills. The pharmacist filled only the 90 pills, even though the script said 120 without saying anything to me at all. Of course he conveniently forgot if we had a conversation about this. Which, what can I say. But I absolutely know there was none. I wanted to complain so he gave me a number to call after I insisted. I called the person and guess what? I never got a call back. If you happen to go to the CVS in Chatham, NJ you can guess which pharmacist I was dealing with without too much difficulty. He is Mr. Smiles. ---Not really his last name. Someone needs to take this matter to a higher level and investigate the procedures they are taking in denying needed medication to people. I am sure they will find horrible system in which the provider of medicines is the one saying how much medication that you are allowed to have, not your doctor. They do this by not paying for expensive medications that doesn’t allow most people to take the quantity that your doctor recommends. Or as in my case where the pharmacist thinks that you should have along with CVS Caremark company.

Phonojockey says: (8 years ago)
On numerous occassions I have been to your stores in Atwater and Merced, Ca. to purchase a ZONE 40 WIRELESS game. This si the 4th week stright that the add has appeared in the paper yet no store has the game available. I have rain checks and promises but no game. Why keep advertising this if they as per your store clerks they are not being shipped. Bill Helms MEDU4@AOL.COM

lisakingslien says: (8 years ago)
My complaint is this..i dropped off a prescription at the Moorpark California CVS, when I went to pick it up I was told that there was a problem with my insurance. This went on for 5 days, finally I blew up because I was out of my meds and the ignorant tech didn't even have the common knowledge to contact my insurance or me. it has been 3 weeks now with no resolve. i physically went into the pharmacy once again and spoke with the same tech, not only did he have no answers for me but he was hostile and rude. His name is ART, he is an obese man with an obese attitude. i can't change pharmacies right now because there is so much confusion between the insurance co and the pharmacy that it would only make matters worse. I contacted the pharmacist on duty and told them what was going on, she was very kind but unfortunatley not very helpful. Is this what has happened to our country? I should not have to worry about how I am going to be treated, this should not even be a concern. This man needs to lose his job. I am positive in these tough economic times that his position would be filled immediately by a more competant person.

SuzanneFladell says: (8 years ago)
BEWARE of CVS Caremart!! I have never in my life had such problems with any company like them. I paid my daughter's co-pay for medication, online i viewed that they cashed my check, then I started receiving collection letters for my 15 year old daughter. I have been trying to straighten this out for 5 months, even having to bank send over confirmation as well. I was told my check was applied to another account. I have called 3 times, and no response. I just called and got a manager who says that it has been in "research" since May and has not been resolved. May? When the bank sent you confirmation? This is almost August!
So, when making payments, FOLLOW your money! I am sure this happens quite often, and the billing department simply does not care.

Iamjim says: (9 years ago)
How could you invent telephone spam. When I was asked at the pharmacy (Store #5769, 470 south Torrence Ave., Calumet city IL) if I wanted this service, I declined, I declined every time I was asked (total -6 visits). Even tho I declined this service, my phone started ringing three times a day when a perscription was comming due. Why should I call an 800 number to have my phone number removed from an annoyance list about perscriptions running out. You (CVS) remove my phone number.

billr says: (9 years ago)
I have had nothing but trouble with this insur co.It took me 7mos and at least 10 phone calls to get an insur I.D. card! Now the local CVS pharmacy keeps getting a rejection whe I try to fill a prescription.Nothing but trouble. Iam sure my former employer is paying good money for this insurance program.

studanny says: (9 years ago)
I have done business with CVS for years I have bought thousands of dollors worth of meds. And have had only a few mistakes. But yesterday 3-28-2009 I filled 3 prescriptions for my son one of the prescriptions was for percocet which they gave me Oxyciodone-apap 7.5-325 mg tmck.
My son had taken 3 pills when he decided to count them. They counted out to be 35 pills so that means 2 pills were missing since the prescriptions was for 40 pills. So I call the pharmacy and talked to the pharmacist her name was Robin at store #5626 (1400 Park Hill Drive, Gainesville, GA. 30501-0000. The prescription was $62.59. I told her the count was off and she basically called me a lier saying her count was right on in her books. I ask her to replace the pills and she said she can't, I understand a little bit it being a narcotice. So I ask her to reinburse me the price of 2 pills. Adds up to about three dollors and she said she couldn't do that ether. So now I am writing you to see what CVS Corp thinks of this. If I don't hear back from someone I will pull my meds and go to Wal-mart or Walgreens. Its up to CVS what they want to do. In the mean time two Oxycodine-APAP 7.5 pills are lost some where.

Thank You
Danny Head
5291 Cleveland Hwy Clermont,GA.
home 770-983-7964

nocalgal says: (9 years ago)
your new cvs store in grass valley on sutton wy. that store has the best costomer service i've seen in years. there photo dept. is very helpful and there photo dept manager is the there best employee. she always goes the extea mile. one time she even delivered a costomers pictures to there house. she always has a big beautifal smile. you really should some how reward her.she also does lot more then could go into the store at any time and you'll see her running all over that store.

honeybear31 says: (9 years ago)
Dear,CVS/Pharmacy,I have been a loyal shoper for many years now, I've preferred to shop at CVS over other drugstores in the past because of the professionalism,frendily,and attentive staff! That was until yesterday,When me and my sister went shoping at the CVS located at 3940 W. fullerton, in chicago. We were surprised to see that the cosmetics aisle was all a mess! We could not get through! Boxes were all over the place. We proceeded to look for the Colgate tooth paste that was advertised on sale for 88 cents, as a clip free coupon with CVS card. We thought we had the correct item so, we went to check out. The cashier said that her name was Jessica I don't know that to be a fact beacuse she was not wearing a name tag, and she had a sweater over her work shirt. We asked if the tooth paste was the correct one that was on sale for 88 cents. She looked at us as if we were crazy. At frist she said that there was no such sale. Then when I showed her the sale paper that I had in pocket, She then proceeded to say that we had a freeze on our card because we had been from store to store using the card to by the tooth paste , and that we had reached our limit! We assured her that it wasn't the case. I asked her how she would know that to be a facted when she didn't even scan the card? She then said that the tooth paste was the wrong one. We asked her if she or anyone else could help us find the correct tooth paste, She said that there was no one else in the store that could help us! We were so upset with her because we knew that that was a lie! I asked her if she opened the store all by her self, If she was running the pharmacy all by her self, If she was running the camera counter and stocking the all the items her self she grind, and called over the next customer! We went alone to try to find the right tooth paste we couldn't find the correct colgate tooth paste, but we did find Aquafresh tooth paste to be on sale for 88 cents. The price scanner was more helpful to us then Jessica the rude cashier who run's the store! I suggest she sholud be retrained. It makes me sick to think the CVS finds it ok for employees to call customer liars, and for them to refuse to help cutomers. That is Jessica's job and it should be her number one priority. Because for us the loyal customer. She still has a job! She should be thankful for her job, and she sholud think before she opens her mouth! she has made us think twice about going back to shop at CVS. It make me sad to say it but it is true! I will not stop at CVS until I am Assured that rude CVS employees will get there acted together! Not all CVS Employees are Rude there are some who really care and put the customer frist! Jessica is not one of them!I expect an apology from jessica in writting, or I'll be forced to go higher up the chain of comand. Did I mention that when we went to check out the second time with the aquafresh tooth paste it did ring up at 88 cents. I hope that this letter will be taken seriously. REG# 04, Tran# 7014 CSHR# 582482, STR#8735, The time and date are as follows february 24, 2009 12.35pm. Sincerely, crystal.

LisaOU812 says: (9 years ago)
I too am a victim of their generic drug "backdooring me" despite my Dr indicating I was to get "Brand" meds so they can save $7 on my Rx's. I stayed on them about it to get it resolved. However, to help others I've compiled the following information:

CVS/Caremark is very familiar with lawsuits over their business practices. Make your complaints known to the correct people if you ever expect things to change. I've compiled a short list that you may find helpful in where and to whom to send complaints about CVS/Caremark.

Search on tips for "Effective complaining" on what to put in writing as you compose your complaint. Yes, this includes YOU. Just read the complaints on this site to know that not everyone is Hemingway in their literary composition so make sure if you're going to make the effort to do it effectively.

Your State's Attorneys General/Auditors General/Inspectors General: (replace the XX with your state's abbreviation to be redirected.)

Contact your House of Representatives and Senators:
US House of Representatives:
US Senators:

Thomas M. Ryan, CVS/Caremark CEO
Corporate Headquarters
One CVS Drive
Woonsocket, RI 02895
General contact info: Call 888-607-4287 or email

FDA Hotline: 1-888-INFO-FDA (1-888-463-6332)
Office of Chief Counsel
Food and Drug Administration
5600 Fishers Lane
Rockville, Maryland 20857

FDA's Office of Generic Drugs
Office of Generic Drugs
Center for Drug Evaluation and Research
OGD Document Room
7500 Standish Place
Rockville, MD 20855
E-mail Timothy W. Ames,

PLSEB says: (9 years ago)
Having worked in the Pharmacy numerous times, I can easily say that most of the issues facing customers and Pharmacists are due to script errors or insurance issues. The techs do as much as they can, but in the end, there is simply not enough hours distributed to these people. If CVS Corporate received the same amount of compliments as complaints, hours would surely increase, and these issues would not be so common. Please, if you have even a descent experience, please, please, please call 1-800-shopcvs and let them know that the staff are on task and helpful. This will go a very long way for the staff and the store, which will trickle down to every customer.

fencerx says: (9 years ago)
Seriously, you people think that CVS should call you if there's any little thing wrong with your script? Do you have any idea how many scripts we do a day? We would never have a chance to fill the scripts that did go through correctly, we would just be on the phone with customers all day. This is a -retail- pharmacy, they're not going to give us any more hours to do things like that. Most of your problems can be blamed on the insurance company, go take it out on them instead of us minimum wage rx techs.

dmcgrat2 says: (9 years ago)
I just visited the CVS in Warrenton, VA, Frost Ave. for the second time and still did not get my medication!!! My doctor called it in yesterday, Sep 3 at approx. 1:30. I went to pick it up at about 3:45 and it was not ready. I returned today and was told that there was a authorization needed from my doctor. I told the tech that the doctor is the one who had sent the RX to them. They then explained that my dear insurance co. was questioning if another med would be appropriate. My complaint is CVS should have called me to let me know so that I would not have to make another useless trip to their pharmacy. Secondly, it seems as though it is the doctor, insurance co. and CVS that are determining my need for medication and I am totally left out of the decision making process. I have had trouble with this CVS before and will NEVER go to another CVS again. There are too many competitors to have to put up with their lack of service.

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