Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
CVS Caremark Complaint - Denial of medication which has been approved in previous years. - prescription
CVS Caremark Complaint

CVS Caremark Complaint

ADVERTISEMENT

Denial of medication which has been approved in previous years. - prescription


CVS Caremark has over the past several years required Prior Authorization for my medication Provigil. I have no problem with this. There has been a pattern with this there request. They deny it, then I appeal it, and at the end of the appeal period they state that I meet the criteria. By their own admission they stated their approval. Nothing had changed from the beginning of the denial to their approval. However this year they decided to deny even after two appeals. They also stated this was my final appeal. Nothing in my policy states I have only two appeals. They stated I needed a test to confirm my need. I never needed this test before and still met the criteria. When I asked for a free copy of the guidelines used in making this determination(which they offered) they gave me the run around and finally said they would mail it to me in 48-72 hours. I never received it. phoned the about a week later and was told I had to make a written request and mail or fax it to them. I told them I was not told that before. They said they were sorry. I wrote a written request and faxed it from my attorney the next day. I have also contacted the Pennsylvania State Insurance Commission to file a complaint. As of today I have received no information from CVS Caremark that I requested.


Share This Review:



         


Is this your Business? Claim Your Business Free and reply to this customer

CONTACT THIS BUSINESS

Post a reply for this review COMMENT
WRITE to CVS Caremark
SUBMIT a ticket
for CVS Caremark
WATCH videos
for CVS Caremark
More CVS Caremark Reviews and Complaints MORE reviews and complaints
for CVS Caremark

BUSINESSES REPLY HERE

Claim this company BUSINESSES: CLAIM YOUR BUSINESS NAME FREE
Respond to this review BUSINESSES: REPLY TO THIS CUSTOMER NOW
Link to MeasuredUp BUSINESSES: Free Customer Service Excellence Badge
Take the pledge BUSINESSES: Free Customer Service Pledge Badge
Upgrade Account BUSINESSES: Build your customer service online reputation


ADVERTISEMENT


Comments

login with Facebook and share your reviews

More CVS Caremark reviews


Similar reviews


More

[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team