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CVS Caremark Complaint - No service - Mail Order Pharmacy
CVS Caremark Complaint

CVS Caremark Complaint


ronjmb's Picture Reviewed by ronjmb

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No service - Mail Order Pharmacy


With over 10 years of great service with Prime Mail Blue Shield changed my mail order prescription provider to CVS/caremark. First they sent only 2 of my 3 maintenance medications. When I called they did not know the reason and assured me they would send out the missing prescription the next day by one day delivery at no extra charge. It never came. Two weeks later I got an emergency supply from local drug store as it was my heart meds and I had run out. When I finally got through to another person at CVS/caremark they had no idea why the order was not filled and they have no way of checking on an order. This makes no sense to me but they are saying if they have a prescription order and it doesn't get to me it is my responsibility to know what happened as they don't take responsibility for anything. Last person I talked to today, Eddie, said he would keep his eye on my order this time. Guess I'll know if it gets here when it gets here.


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