CVS Caremark Complaint

CVS Caremark Complaint

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Terrible delivery service - prescibed meds


I have new insurance and had to switch to the CVS Specialty mail order to get two medications. The first time using it took forever to get it set up because there were missing information and no one bothered to contact me. I even had my regular pharmacist call to get it straightened out. I ended up missing a few doses. The medication that I take can not be missed for any reason. I was supposed to have a delivery yesterday and I get home from work to find nothing waiting for me. I called and was told that the post office intercepted it rather than it go ups like normal. I am already one day without the meds and now it's two. I was so upset and just couldn't believe it. She puts a manager on the phone that had no compassion for human life and showed no emotion even though I was crying my eyes out. Missing a dose is very serious for me but she didn't seem to care. She now said that they would "have the post office redirect it to the pharmacy". It's not guaranteed. I am livid at this point. How can this place care so little about a person life?


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