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cvs/caremark Complaint - Too Many Errors - CareMark mail order prescriptions
cvs/caremark Complaint

cvs/caremark Complaint

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Too Many Errors - CareMark mail order prescriptions


CVS Caremark is required by my company for ongoing prescriptions. My company requires a 90 day prescription for all maintenance medications. The copay for the 90 day prescriptions is equal to 60 days worth of medication, so there is a great cost savings when things are done correctly.

CVS Caremark seems to be attempting to increase the margin on filling these prescriptions by filling them incorrectly. I have had 3 prescriptions filled incorrectly for 30 days instead of 90 days. After calling CVS Caremark they gladly send out the remaining 60 days and charge for 60 days. Each time this happens I am charged an extra 30 days copay and my company is also charged an increased amount by CVS Caremark.

This has occurred too many times to be attributed to a common mistake. This is a systematic attempt by CVS Caremark to increase revenue.

CVS Caremark refuses to correct the situation and the pharmacists are trained to bully the customer. The pharmacists will state that is what the doctor sent in when the fax saved in the computer from my doctor's office reads correctly.

Order Number: 1219187874
Order Date: 02/11/2011
Total Error Cost: $160.00


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