cvs/caremark Complaint

cvs/caremark Complaint

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Wanted me to lie because it would be cheaper - Prescription Mail Order Service


My insurance just started requiring us to use the mail order for maintenance meds. This was the first time for me and I signed up online. At first it seemed good, they contacted my doctor and the prescription came in a decent time. But the prescribed quantity was wrong. I take 2 150mg tablets and they filled it for 1 150mg tablets so instead of a 90 day supply it was a 45 day. Was on hold for 30 min. Then the pharmacist tried to bully me. Said he would contact the Dr to clarify but wanted to say that I expected to see 1 300mg tab because that was cheaper than the 2 150mgs. I told him I was not comfortable doing that until I talked to the Dr and that it was quite simply not true. He had never before prescribed 300mg tablet. Then he tried to say that it might seem like I was trying to get double the quantity since I didn't want to change to 300mg. Told him I understand that the 2 150's = 300 but its not true to say I expected to see the 300mg tab. I said it was fine if they wanted to request the Dr to change precription to the 300 mg tablets, just don't lie to my Dr and say it was what I expected.


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