cvs/caremark Reviews and Complaints All Reviews

chiism1's Picture Comment by chiism1  0

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My job decided to switch to CareMark from our actual insurance companies paying for our meds and supplies and it has been a nightmare ever since. When my pharmacy called the customer service people stated different copays than what was being charged to me. We have been dealing with straight $5, $25, and $75 copays, 1st, 2nd, and 3rd tier medicines. The were charging me $75 for generic items because they were claiming that the generic names of the products were brand names. Only in Caremark. NO other insurance company before them. (I think they are a discount card that my job is charging us the same as the actual insurance coverage we had since benefits existed). I talked to two different people at Caremark and the pharmacy did also to see what tiers my supplies fell in and we got different answers from each person. Total incompetance.

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