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CVS Caremark Support Ticket - Billing - Very disorganized

CVS Caremark Support Ticket

Billing - Very disorganized - XYZAL

Created By: rajeevp's Picture rajeevp Last Reply: rajeevp's Picture rajeevp
Priority Level: [High] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0
Product: XYZAL

I feel like i have been recently cheated by CVS Caremark .
I had ordered a 90 day refill for a allergy medication - XYZAL - as a mail order for my wife. As she had side effects from Allegra and OTC medications we had to order prescription medicine.
I received the medication on 04/06/2010 and then got a invoice on 05/25/2010 for 200$. On calling CVS Caremark I was informed that XYZal is no longer a preferred medicine by Insurance so I have to pay 200$. I asked CVS why did someone not call me to inform me that the medicine is not a preferred medicine and secondly why didnt the invoice was sent after 2 months and not along with the medicine. I was told that CVS will notify the customer if the order exceeds 250$. I was told by CVS to return the medicine, but as they send me the invoice after 50 days i have already consumed more than half of the medicine. CVS says they cannot do anything about it and i have to pay the 200$.
Regards
Rajeev Prabhakar
Tel : - 732.713.6387


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