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CVS Caremark Support Ticket - Rejected request for local prescription fill

CVS Caremark Support Ticket

Rejected request for local prescription fill - Venaflaxin

Created By: jasondb74's Picture jasondb74 Last Reply: jasondb74's Picture jasondb74
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 3 years ago
Department: N/A Replies: 0
Product: Venaflaxin

My wife's doctor left practice after wife got a 90 day prescription through mail order. When my wife called to get a refill they stated that she had to have a primary care doctor to get refills. Set appointment which was 30 days away because that was the closest time to get and my wife had 26 pills left. We requested a 30 day from the clinic to get her through till doctor could send to mail order. CVS/Caremark rejected at local pharmacy (NO CVS IN MY AREA). I requested an Urgent approval for a one time fill but ACCOUNT MANAGER DENIED THE REQUEST. The company would have a person go without antidepressants or to pay full price for something that was out of our control rather than not have a prescription filled by them. I am going to pay for a different medical plan just so I never have to deal with CVS again and will make sure that I post on Facebook that this company should not be used and have that spread through all my friends and their friends. Worst customer care of any company that I have ever dealt with.


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