CVS Caremark Support Ticket

Rejected request for local prescription fill - Venaflaxin

Created By:	jasondb74	Last Reply:	jasondb74
Priority Level:	[Emergency]	Status:	[Open]
Created:	4 years ago	Last Updated:	4 years ago
Department:	N/A	Replies:	0
Product:	Venaflaxin

My wife's doctor left practice after wife got a 90 day prescription through mail order. When my wife called to get a refill they stated that she had to have a primary care doctor to get refills. Set appointment which was 30 days away because that was the closest time to get and my wife had 26 pills left. We requested a 30 day from the clinic to get her through till doctor could send to mail order. CVS/Caremark rejected at local pharmacy (NO CVS IN MY AREA). I requested an Urgent approval for a one time fill but ACCOUNT MANAGER DENIED THE REQUEST. The company would have a person go without antidepressants or to pay full price for something that was out of our control rather than not have a prescription filled by them. I am going to pay for a different medical plan just so I never have to deal with CVS again and will make sure that I post on Facebook that this company should not be used and have that spread through all my friends and their friends. Worst customer care of any company that I have ever dealt with.

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