Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
CVS Caremark Support Ticket - Terrible Customer Service

CVS Caremark Support Ticket

Terrible Customer Service

Created By: kjones01's Picture kjones01 Last Reply: kjones01's Picture kjones01
Priority Level: [High] Status: [Open]
Created: 10 years ago Last Updated: 10 years ago
Department: N/A Replies: 0

Pharmacy manager Vicki filled a script for me named Avelox 01/02/09. After taking this medication, i then got sore throat and this was not my first time taking this medication. After taking 6 Avelox tablets, my MD asked that i discontinue that bottle ASAP. Upon returning explaining to Vicki what happened,Vicki the Pharmacy manager, said, "she couldn't do a thing about the medication not working". I asked could the medication have been shelfed to long, that's when Vicki got very defensive about the situation.Vicki looked in the system and said your insurance company paid the claim and there's nothing she could do about this matter.

I then spoke with the Store Manager Todd Horton who look at me with disrespect, when I asked him how to handle this matter. Todd answered, there's nothing he could do since Vickie was the Pharmacy manager and was very short with me. Also, i asked Mr.Horton for the store#, he paused and said in a very arrogant tone, that the store number is on your receipt but reluctantly wrote the information down. I'm extremely disappointed because that drug cost me through my insurance company about four hundred bucks. At this point, i wont be filling anymore scripts at this pharmacy due to the discuss and Poor Managerial Customer service i received from the store manager Todd Horton and Vicki the pharmacy manager. Sad to say, both are managers.

Store #2569


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More CVS Caremark Reviews and Complaints More CVS Caremark reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More CVS Caremark reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team