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CVS Caremark Support Ticket - billing department

CVS Caremark Support Ticket

billing department

Created By: diefster3's Picture diefster3 Last Reply: diefster3's Picture diefster3
Priority Level: [Low] Status: [Open]
Created: 2 years ago Last Updated: 1 year ago
Department: N/A Replies: 0

My account has been incorrect since September, 2015. Since my first prescription I have had a $10 co-pay through the drug manufacturer, however I am being billed $120-$150 per refill. I have called and written numerous times to try to get someone in billing to correct the mistakes, with no success. I am cut-off, put on hold and then cut-off, or transferred and cut-off. Every month when CVS/specialty calls me to refill my prescription I stress the fact I have a $10 co-pay, and every time I am assured I will only be billed $10. The departments don't talk to each other and they don't talk to me.


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