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CVS Caremark Support Ticket - perscription

CVS Caremark Support Ticket

perscription

Created By: gkellams's Picture gkellams Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 1

On the 7th of January I mailed a prescription into the online pharmacy, and selected rush delivery, as I have been unable to get this prescription filled at any local pharmacy due to issues being experienced in this area with the distributor. I have been given many exscuses from local pharmacies, such as they are not accepting new pain medication patients, they do not carry the medication, or they have ordered it but have no idea when it will be in. I contacted Craemark CVS, and was told I could fill my perscription using the mail order service. It has been 14 days, and I have not received any notification via mail, email, secured message box, or telephone as to why this has not been filled. The prescription contained 3 diagnosis codes to justify my need for this pain medication. I contacted my Dr last week and was told there is no record of them receiving any contact from caremark. I was scheduled to have a Anterior cervical discectomy and fusion (ACDF) which I have cancelled as I cannot get my medication filled. This is my second time having this surgery, (prior surgery 11-11-11 on C6 and C7 spine) and I am aware of what I will experience, post operative, if I do not have this medication.


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